IT Service Desk KPIs
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YouTubeContinuous Improvement
IT Service Desk KPIs
How to define IT Service Desk KPIs. IT is the business enabler for all businesses and the IT service desk is the single point of contact in most cases. Defining appropriate IT Service Desk KPI is important to understand customer perception and define a continuous improvement path. IT Service Desk KPI to be defined on 4 perceptions- Customer ...
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