Interactive voice response (IVR) is an automated telephone technology that enables callers to receive or provide information or make voice requests without speaking to a live agent.

Interactive Voice Response (IVR) systems are automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. They operate using …

Interactive voice response (IVR) is an automated phone system that allows your customers to choose from voice menu options and interact using voice and number pads. When customers …

Nov 2, 2024 · Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from …

Nov 4, 2025 · If you’ve ever called customer service and encountered an automated voice guiding you through menu options, you’ve used interactive voice response (IVR). IVR technology …

Dec 18, 2025 · What is an Interactive Voice Response (IVR)? An IVR is an automated telephony system or a part of a business phone system that interacts with callers using voice prompts …

Sep 30, 2025 · Interactive Voice Response (IVR) is an automated phone system that lets callers use voice or keypad inputs to access menus, gather info, and route calls.

Interactive Voice Response (IVR) is an automated phone system that interacts with callers through pre-recorded voice prompts and menus. The IVR system starts by greeting callers …

Feb 13, 2025 · Definition and Purpose: IVR (Interactive Voice Response) automates call handling, allowing customers to navigate menus, access information, and reach the right department …

Jul 24, 2025 · IVR, or an Interactive Voice Response system, is an essential call management feature of call center software solutions.