Five9 has announced the release of Microsoft Teams UC Integration. This new Teams feature has a bi-directional presence, allowing agents to communicate with experts and accelerate resolutions for ...

Google’s Agentspace grounds Gen AI in enterprise data sources to help enterprise workers find the information they need the first time and then leverage that data for AI-powered insights and generated ...

Data from the commercial real estate industry – and from workplace leaders – underscores a link between hybrid work and lease ...

The promise of AI tools with the agency to make decisions has potential – but adopters would be wise to understand what AI agents can do well.

A debate means there's still time to get it right when it comes to modern employee experience -- we haven't permanently settled for getting it wrong for everyone.

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: some of the news out of AWS re:Invent ...

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After seven separate tech events, seven clear trends emerge in AI and communications technology, from CX to copilots to the challenge of differentiation.

Fellow No Jitter contributor Zeus Kerravala recently touched on Talkdesk’s focus on vertical industry differentiation in “Six Thoughts On the Talkdesk Analyst Summit,” writing, “During his ...

As part of AWS re:Invent 2024, Amazon Connect introduced multiple new features including generative AI-powered customer segmentation for targeted campaigns and native WhatsApp integration for ...