No Jitter1mon
Twilio Flex: A Customer Perspective from Shopify
Commerce software builder Shopify shares its contact center journey and the value of taking the customized approach with Twilio Flex. This partnership dispels the myth that the only companies using ...
Diginomica26d
The right way to think about AI - Twilio’s Chief Product Officer Inbal Shani on the difference between successful and not successful companies
In addition, Twilio has launched generative AI products across communications, including their personalized IVR and Flex contact center product with a copilot agent. In this product, an AI assistant ...
Forbes9mon
AI Takes Center Stage In Twilio’s 2024 State Of Customer Engagement Report
I always enjoy analyzing year-on-year trends or a good state of tech report, so I’ve been looking forward to the Twilio 2024 State ... customer analytics (59%), CRM systems (58%), communications ...
CRN6y
Ron Huddleston, Former Microsoft 'One Commercial Partner' Leader, Takes The Helm Of Twilio's Channel
"We need to make a lot more noise around the business opportunities wrapped into reselling Twilio," he said. Huddleston came to Salesforce from Oracle when the CRM giant only had a handful of ...