Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...

The suspect charged with shooting to death a health insurance company chief executive on a Manhattan street will be taken Thursday morning to hearings on related Pennsylvania criminal charges and ...

Ipswich Town manager Kieran McKenna admits that the club's use of data when it comes to player recruitment is still 'very much a work-in-progress'.

If English learners do well, the whole nation will, says the outgoing director of the federal office of English language acquisition.

Two surprising findings from cognitive science demonstrate the strong impact of language and culture on financial decisions ...

Mass graves may reveal the true horror of Bashar al-Assad’s regime ...