US primary insurance company Travelers has further increased the amount of protection it receives under its occurrence ...

On the horizon, there’s a problem looming: teacher and support staff retention. High levels of stress, increasing demands on time and energy, salary considerations, safety concerns and more are ...

The great resignation is hard to miss right now, with retention a seriously hot topic. But how has this trend manifested in the contact center space? How big is the Problem in the industry, and what ...