Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

Learn Microsoft’s best practices for implementing AI skill-building initiatives to develop crucial AI skills for organizational transformation.

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

Nationwide Integrates Microsoft's Gen AI technology to enhance customer service operations while maintaining human oversight ...

Microsoft CDP, or Customer Data Platform, is a solution within the Microsoft Dynamics 365 ecosystem designed to help ...

Managed IT support services have become a crucial element for businesses of all sizes seeking to enhance their technological ...

The ingredients for digital transformation may be known, however, it is how they are mixed that determines the outcome.

Microsoft has added a pay-as-you-go option to access AI agents alongside its free M365 Copilot Chat plan. Microsoft 365 ...

HCLTech will establish a Nuance Migration Factory to transfer Nuance solutions to Microsoft Dynamics 365 Contact Centre. It ...

To ensure the financial services giant thrives for another 145 years, the EVP and CIO stresses the importance of a ...

We’re introducing Microsoft 365 Copilot Chat, adding pay-as-you-go agents to our free chat experience for Microsoft 365 commercial customers. Learn more.

Microsoft’s LinkedIn has been sued by Premium ... and its promise to use personal data only to support and improve its platform, to minimize public scrutiny and legal fallout, the complaint ...