Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.

AI chatbots have changed the way we work, think through problems, and discover information. While Apple Intelligence doesn’t offer ...

Meta AI adds memory and personalization to chats for more relevant responses. Memories from conversations paired with data ...

In addition to this new chatbot feature, Meta revealed another feature that allows for greater personalization to deliver ...

Along with these “memories,” Meta AI on Facebook, Messenger, and Instagram will deliver “a greater level of personalization” ...