Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...

Edra, a New York-based startup that says it helps companies automate workflows by turning their existing operational data ...

Narratheque.io, a data sovereignty platform developed by Jolifish Europe, today announced the full launch of its secure ...

To build trust, organizations must show they can safeguard institutional knowledge and ground AI outputs in real operating context.

Desk365 announces a Premium plan with upgraded AI, enterprise security, & asset management capabilities to help ...

Bloomfire reports on 6 key knowledge management trends for 2026, emphasizing dynamic collective intelligence as a strategic asset.

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Ludi Akue discusses how the tech sector’s ...

At a previous role, I watched traders make billion-dollar decisions while information flowed around them like oxygen. They never paused to search databases—the system anticipated their needs, ...

Context graphs is the new buzzword for agentic Systems of Knowledge, uncovering the key role of the tribal knowledge hidden in decision threads that inform enterprise activity. More than a year ago, ...

Anthropic debuts Claude Opus 4.6 for enterprise knowledge work. It's built for end-to-end autonomy with fewer rewrites. Previews include PowerPoint, agent teams, and 1M context. Anthropic today ...

How to identify the first iconic use case for an enterprise AI transformation. Provided byMistral AI Many organizations rushed into generative AI, only to see pilots fail to deliver value. Now, ...

The U.S. defense industrial base is often understood through its largest prime contractors, but the system’s true vulnerabilities lie deep below the surface. Platforms from ships to aircraft and ...