Telephone captioning services enable millions of hearing-impaired people to talk by phone -- a much-needed lifeline ... One Bay Area family found out their nearly deaf mom followed a scammer's ...

Yoshihiro Ito, chairman of the Information Gap Buster, who has been deaf since birth, said the people picking up the phone often do not understand what the relay service is. “In one case ...

Many deaf people use texting to communicate quickly ... Discuss with your deaf employee how they use the phone at your earliest opportunity. Find out if they use the text relay service to make ...