Abbott Diabetes Care said it had received reports of more than 700 injuries that may be associated with malfunctioning ...

DTDC Express anticipates its e-commerce segment to constitute approximately 50% of its total business, driven by the increasing demand for rapid commerce. The company plans to establish 125 dark ...

In 1989, DTDC began with a single mission: to connect India’s vast geography through reliable delivery. Thirty-five years later, it has grown from a modest courier service into a logistics powerhouse ...

Businesses need more than a good product or service to attract customers and keep them coming back for more. Good customer care encourages loyalty and makes customers want to spread the word about a ...

DTDC Chairman Subhasish Chakraborty, one of the pioneers in the logistics space, built the company over 35-years ago with an initial investment of Rs70,000. The company expanded its footprint with a ...

Logistics player DTDC Express Ltd. has expanded its presence to Sri Lanka and has partnered with Parcel Lanka as its authorised franchisee. In addition to this expansion, DTDC plans a threefold ...

DTDC on Friday announced the launch of two to four-hour same-day delivery services marking its entry into the fast-growing rapid commerce space. As part of its strategic move, the company has set up ...

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...

In an increasingly competitive and globalised marketplace, businesses are now compelled to place significant emphasis on their customer care and service experience. These two elements are no longer ...

With customers complaining about high call volumes and long wait times for companies to resolve their issues, could customer service standards be slipping? (Illustration: CNA/Rafa Estrada) New: You ...

Walmart will leverage proprietary AI, generative AI and retail-specific Large Language Models (LLMs) to provide hyper-personalized customer experiences and improve customer service. Additionally, the ...