State-owned telecom services provider Bharat Sanchar Nigam Limited (BSNL) has reported a profit of Rs 262 crore in the third ...

Instead of offering tools to help travelers plan or book their trips with the help of AI agents, Airbnb is planning to first ...

Shopify’s systems make it easy to build and manage your e-commerce store -- even if you’ve never built a website before.

Amber Ray, customer service specialist/Operations at the Golden Oaks Branch, is celebrating five years with Peoples Bank.

Want to know what Bellevue ISPs offer the best speed, value and coverage? CNET's connectivity experts have done the legwork.

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Researchers measured gains and trade-offs from human customer service reps using an AI assistant. One big win? Fewer angry ...

Japan is the fourth country to purchase the latest version of the U.S. Army's CH-47 Chinook cargo helicopter to modernize its ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.