Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Rivian is quietly winning hearts through customer service, even though early adopters face typical startup growing pains.

Moving to Centennial or just looking to improve your connection? CNET's connectivity experts have found the best ISPs for ...

Charm City doesn't lose its charm when it comes to internet service providers. With plenty of options available, here are the ...

Square is a leader in the credit card payment app space, offering a seamless blend of hardware, software, and payment ...

The forum termed the car dealer's action a 'deficiency in service and unfair trade practice' and ordered him to return the ...

Harmeyer and Hirsch went on to compete in the final rounds of ToC with Vinjamuri, not Basile. Host Ken Jennings described ...

But for now, Airbnb is taking baby steps towards A.I. by experimenting with its impacts on customer service. Later this year, ...

District Consumer Disputes Redressal Commission president Vikas Rai and its member Nidhi Barange gave the order to the car ...

While agentic AI vendors push fear of getting left behind, businesses don’t necessarily trust them, and haven’t yet started ...

Self-service technology has sparked much controversy since its introduction into retail – but hospitality businesses are singing its praises. Alice Peacock reports.

BT 's website went down for thousands of customers who reported problems accessing their emails today. The Downdetector ...