Hansen unveils its advanced Conversational and Generative AI solution, fine-tuned to enhance customer service experiences with efficient, accurate interactions while reducing costs.

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

AI startup Hightouch has raised $80 million on a $1.2 billion valuation for marketing tools powered by machine learning and ...

In today's competitive landscape, enhancing the customer experience is crucial for businesses aiming to differentiate ...

Expedia is one of the world’s leading online travel agencies, helping millions of travelers book flights, hotels, car rentals, and vacation packages. However, issues may arise, and getting in touch ...

Marvin, a windows and door manufacturer, has promoted Chris Jones to the new role of vice president of customer services. In ...

Yogurtland, a self-serve frozen yogurt pioneer with 205 sites across the United States, has chosen NCR Voyix, a global leader ...

Nearly 90% of customers value customer experience as much as or more than a bank's products and services Customer experience ...

Ecommerce is evolving rapidly with new technologies, changing consumer behaviors, and market shifts. Explore the top ecommerce trends for 2025 to stay ahead.

Commercial vehicle hire and fleet management firm Prohire has made five key appointments to its operations team to help ...

Liverpool City Council is in the midst of a huge overhaul of its customer experience offerings, wanting to redesign services to reflect the residents’ needs, and improve their relationship with the ...