Hansen unveils its advanced Conversational and Generative AI solution, fine-tuned to enhance customer service experiences with efficient, accurate interactions while reducing costs.
A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...
CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...
AI startup Hightouch has raised $80 million on a $1.2 billion valuation for marketing tools powered by machine learning and ...
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How to improve customer experience and differentiate yourself from the competitionIn today's competitive landscape, enhancing the customer experience is crucial for businesses aiming to differentiate ...
Expedia is one of the world’s leading online travel agencies, helping millions of travelers book flights, hotels, car rentals, and vacation packages. However, issues may arise, and getting in touch ...
POWERCONNECT.AI, an innovative AI Customer Experience company, has sold a majority interest to BHC Global, a leading 25-year ...
Marvin, a windows and door manufacturer, has promoted Chris Jones to the new role of vice president of customer services. In ...
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