AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

The path to transformation was not without its challenges, as the project required a seamless transition from an established ...

Delta Faucet, leading faucet and plumbing fixtures manufacturer, has been recognized for offering best-in-class customer service in America, according to USA Today and its research partner Plant-A ...

The awards ceremony brought together more than 500 decision-makers, innovators and customer experience leaders ...

InMoment ®, the leading provider of integrated Experience Improvement (XI)™ solutions, today announced it was named to the Constellation ShortList™ for Conversational Intelligence for Customer Service ...

Traditionally, supply chains have focused on cost savings and operational efficiency, often measured by metrics like On Time, In Full (OTIF). However, as CEOs increasingly expect supply chains to ...

Whether you are streaming your favorite shows, gaming online, or working from home, a reliable broadband connection has ...

As a preferred partner, QualityKiosk provides global professional services for DevRev’s platform, supporting businesses across the globe in unlocking their data and making it actionable through ...

Marvin, a windows and door manufacturer, has promoted Chris Jones to the new role of vice president of customer services. In ...