As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Learn how AI in utilities will improve customer service and management of distributed energy resources to advance the energy transition.

In today’s hectic business environment, staying connected to customers has become more critical. Automating customer engagement merely allows businesses to build better and stronger relationships ...

Wondering why is customer service important? Richard Alvin looks at how excellent service drives loyalty, boosts reputation, and propels British businesses forward, every time.

Service revenue is reported on the income statement under operating revenues, reflecting earnings from core business ...

GCCL(Global Clinical Central Lab), a leading Korean clinical trial sample analysis company, reinforced its position in the ...

Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...

When organizations prioritize a clear purpose over profit, they have a positive influence on consumers and stakeholders of ...