Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Honda Marine has been awarded the 2024 Customer Satisfaction Index Award for excellence in customer satisfaction for outboard ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

In this news, Exotel partners with Knowmax to revolutionize customer experience by integrating AI-driven knowledge management ...

The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

Target Corp.'s customer satisfaction results slipped a bit in 2025, according to a new index. But Best Buy Co. Inc. moved up, ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...