Machine Learning Innovation: Hari Krishn Gupta's Breakthrough In Customer Engagement Systems
Hari Gupta's machine learning-powered incentive platform at Lyft revolutionized user engagement by automating incentive ...
TMCnet2h
Resilient Business Systems Start with Integrated IT Operations and Service Management, Says Info-Tech Research Group
Adopting a systems-thinking approach will empower IT leaders to integrate IT operations and service management practices, balancing innovation, adaptability, and risk management to build more ...
Business and Financial Times on MSN9h
Raising the bar: Does competition really promote better customer service?
TOKOLI\xa0In the global business landscape, competition is often heralded as a catalyst for enhanced customer service. The ...
Harvard Business Review10h
Using Blockchain to Build Customer Trust in AI
If organizations want to reap real business benefits from their investments in AI, customers need to trust it. Systemic ...