Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Marvin, a manufacturer of premium windows and doors, has promoted Chris Jones to the new role of vice president of customer services. In this role, Jones will lead Marvin’s efforts ...

For Rebekah Kondrat, retail is magic. “A great experience, like a physical retail environment, can change someone’s day,” she ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...

In today's competitive landscape, enhancing the customer experience is crucial for businesses aiming to differentiate ...

Marvin, a windows and door manufacturer, has promoted Chris Jones to the new role of vice president of customer services. In ...

Dealer Tire and RockED introduce a certification program to train dealership service advisors, boosting tire sales and ...

I spent a little time in the Miami Airport and overheard two people discussing how they were waiting for a builder in Tennessee to finish their home… And hoping rates didn’t go higher. I remained mum.

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is ...

Starbucks recently made headlines by confirming it will cut 30 percent of its menu offerings. On the surface, this might seem ...

Kaltura, the leading AI enterprise video cloud powering live, real-time, and on-demand video experiences, has been recognized by Gartner as a Representative Vendor ...