A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Mobile money is the most frequently used digital platform in 2024, the 2024 West Africa Banking Industry Customer Experience Survey has revealed. This represented a 7-percentage point increase ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Thirty eight percent of Ghanaian retail consumers feel their finances have worsened in the last one year. According to the 2024 West Africa Banking Industry Customer Experience Survey by KPMG, the ...

America’s Best Customer Service ... the best customer experience using a variety of measures, including public data and a large-scale confidential online survey conducted among U.S. customers ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...

Difficult customer interactions are taking a toll on frontline employees, leading burnout and turnover. A survey by Perceptyx ...

UK savers are open to AI playing a role in pension customer support, they are not ready for automated experience.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.