New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank A new FICO survey finds that 88% of bank customer respondents report ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

UK savers are open to AI playing a role in pension customer support, they are not ready for automated experience.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.