While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

In this crazy-busy corporate climate, finding fresh ways to streamline and cut costs is the holy grail. Picture this: customers walking away beaming with delight, their queries answered swiftly, and ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for businesses, going beyond simple customer service to drive sales and build ...

How AI chatbots can help customers and conversions, spending continues at record highs, Walmart is ‘Wirkin’ luxury goods.

As we move deeper into the AI era, we will soon reach a point where we cannot run away from this conundrum for much longer… ...

ChatGPT, the massively popular conversational chatbot, was down for a short time before the issue was resolved, according to an OpenAI status update.

SAN JOSE, Calif., Jan. 23, 2025 /PRNewswire/ -- indigitall, a leader in omnichannel customer engagement platforms , is pleased to announce its outstanding performance in the G2 Winter 2025 Reports.

In 2024, we saw AI companies continue to secure funding and a plethora of new tools emerge. With 2025 poised to be a pivotal ...

With the increase in AI-related litigation and regulatory action, it is critical for companies to monitor the AI technology ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...