The Prestige 13 is a well-specced laptop with a beautiful OLED display, but does it fulfill its promise of being a portal ...

Minneapolis police have long used encrypted channels for sensitive investigations, or specialized units like SWAT. Now the ...

About OpenPhone OpenPhone is the phone system that helps you build personal customer relationships at scale. It brings your calls, texts, and customer info all into a single place that works across ...

Copilot is everything from a chatbot to an image generator and a sidebar assistant. Here's what you need to know about ...

The Department of Veterans Affairs hotline has been a beacon of hope in troubling moments for veterans. As it fields more calls about benefits and other services, operators themselves are coping with ...

The video meeting software company is now aiming to connect frontline workers and shift managers on new AI-powered platform.

The Securities and Exchange Board of India (SEBI) has implemented a new directive requiring all registered entities to exclusively use the ‘1600’ phone number series for service and transactional ...

In a highly regulated area like financial services, generative AI tools can still go off the rails, says Keith Toney, ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Read the latest Microsoft news from Engadget's news desk on Xbox, Copilot AI, Azure, Windows, the Office suite of software and more.