Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your ...

The suspect charged with shooting to death a health insurance company chief executive on a Manhattan street will be taken Thursday morning to hearings on related Pennsylvania criminal charges and ...

Ipswich Town manager Kieran McKenna admits that the club's use of data when it comes to player recruitment is still 'very much a work-in-progress'.

As higher education continues to evolve, it’s likely that hybrid and online modalities will persist, even if they don’t ...

The federal government is funding a project that will explore AI's potential to improve English learners' early literacy skills.

Shutdown Grows Closer as Trump Tells G.O.P. to Kill Spending Deal The bill Republicans and Democrats agreed on is in jeopardy after President-elect Trump condemned it three days before the ...