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Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

We know you are busy and sometimes it’s easy to miss important information from Ball State’s Communication Center. Don’t worry, Ball State Daily has got you covered! This week, read about grants, ...

(The Center Square) – Spokane County signaled Tuesday that not all is lost after its dispatch network kicked the city of Spokane from its regional model last week. Spokane Regional Emergency ...

Charter Communications, which provides cable, internet and other telecommunications services through the Spectrum brand, plans to close its Akron residential inbound sales call center and lay off ...

While reliance on email offers efficiency and convenience, it cannot replace the impact of a direct conversation by phone or in person. For young attorneys looking to build their careers, establish ...

The Roanoke Police Department is taking over a side of the Blue Hills Communications Center formerly occupied by the state’s call-before-you-dig hotline. For $4.35 million, the city purchased ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by ...

SHEBOYGAN COUNTY – Sheboygan County Emergency Communications Center is using a temporary cell ... who can't get through by calling 911 should call 920-547-0081. The SCECC said Tuesday afternoon ...