Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to existing unified communications to unlock capability in collaboration and ...

Nationwide Integrates Microsoft's Gen AI technology to enhance customer service operations while maintaining human oversight ...

LinkedIn has been sued by Premium customers who said the business-focused social media platform disclosed their private ...

Managed IT support services have become a crucial element for businesses of all sizes seeking to enhance their technological ...

Microsoft CDP, or Customer Data Platform, is a solution within the Microsoft Dynamics 365 ecosystem designed to help ...

The tech giant’s revenue was up 12 percent to $69.6 billion, but investors are showing their nerves after a long boom for ...

HCLTech will establish a Nuance Migration Factory to transfer Nuance solutions to Microsoft Dynamics 365 Contact Centre. It ...

Microsoft’s LinkedIn has been sued by Premium ... and its promise to use personal data only to support and improve its platform, to minimize public scrutiny and legal fallout, the complaint ...

Microsoft has released its AI agents feature, small models designed to automate repetitive business tasks, to all of its ...

We’re introducing Microsoft 365 Copilot Chat, adding pay-as-you-go agents to our free chat experience for Microsoft 365 commercial customers. Learn more.

Microsoft wants to make using Copilot a daily habit and take on Google's aggressive push of Gemini for Workspace.