Believing that key to their success as a business processing organization (BPO) – and as an employer – is employee satisfaction, TTEC has recently invested heavily in the development of new EX ...

Despite Silicon Valley’s certified A.I. craze, AirBnb (ABNB) isn’t so eager to embrace the new technology just yet—at least, not across the company’s core business of travel planning. “I don’t think ...

Rivian is quietly winning hearts through customer service, even though early adopters face typical startup growing pains.

Harmeyer and Hirsch went on to compete in the final rounds of ToC with Vinjamuri, not Basile. Host Ken Jennings described ...

From Spectrum's affordable cable internet to AT&T's high-speed internet, here are the best internet options in Carlsbad.

We think Ingersoll Rand is on solid financial footing. The company ended 2024 with a net leverage ratio of around 1.6 times adjusted EBITDA, and debt maturities are well spread out. At the time of the ...

This acquisition complements the existing product suite and allows GoDaddy to compete more directly with providers such as Block (owner of Square) and Shopify. While its shift into payment processing ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

Shopify’s systems make it easy to build and manage your e-commerce store -- even if you’ve never built a website before.

Amber Ray, customer service specialist/Operations at the Golden Oaks Branch, is celebrating five years with Peoples Bank.

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.