In this week’s Strongsville Police Blotter, a Whitney Road resident called police after experiencing what he said was ...

In addition to their record-setting customer service performance, the Buccaneers ranked No. 1 in Overall Season Pass Member Satisfaction, Exclusive Benefits, Prestige, Sense of Being Valued, Value ...

Kinetic, a unit of Little Rock-based fiber optic provider Uniti Group Inc., has appointed Stacie Vongvanith as the company's first chief customer officer, the internet service provider said Tuesday.

Hiver, an omnichannel, AI-powered customer service platform, has announced the appointment of Gaurav Singh Bhadoria as Chief Product Officer (CPO).

ACT Fibernet has elevated Aditya Singh as Chief Customer Experience Officer, January 1, 2026, onwards. In this new role, he will join the company’s Executive Committee (Excom) and spearhead ACT ...

The federal government’s Scams Prevention Framework will establish a new line of business for AFCA, requiring additional capability, systems, and cross-sector coordination. AFCA plans to announce its ...

Industry leader Stacie Vongvanith will be Kinetic’s first CCO. Drawing on her years of telecom, cable and fiber internet experience, Vongvanith will enhance Kinetic's customer experience, identify ...

The big-box retailer is trying to win back shoppers who have complained about sloppier stores, out-of-stock items and longer ...

How Relevant Is the Chief AI Officer in the AI Era? Over the past few years, artificial intelligence has shifted from isolated experimentation to a...Read More The post How Relevant Is the Chief AI ...

FLS has appointed Toni Laaksonen as chief executive officer, effective immediately, following the departure of Mikko Keto.

Singapore Prime Minister Lawrence Wong name-dropped two of the country’s largest companies during his budget address on Thursday, citing them as role models as the Southeast Asian country embraces ...

Peak-season results show how brands blended AI & human support to scale faster, control costs, and protect trust, ...