reducing future customer service calls, building a stronger reputation, and improving revenue. Research from Microsoft found that 77% of customers view brands more favorably if they seek out and ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.