As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

Learn how AI in utilities will improve customer service and management of distributed energy resources to advance the energy transition.

Ecommerce is evolving rapidly with new technologies, changing consumer behaviors, and market shifts. Explore the top ecommerce trends for 2025 to stay ahead.

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

Service revenue is reported on the income statement under operating revenues, reflecting earnings from core business ...

Wondering why is customer service important? Richard Alvin looks at how excellent service drives loyalty, boosts reputation, and propels British businesses forward, every time.

In today’s hectic business environment, staying connected to customers has become more critical. Automating customer engagement merely allows businesses to build better and stronger relationships ...