As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Learn how AI in utilities will improve customer service and management of distributed energy resources to advance the energy transition.

Wondering why is customer service important? Richard Alvin looks at how excellent service drives loyalty, boosts reputation, and propels British businesses forward, every time.

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.

Advanced technologies like AI and machine learning are empowering start-ups to overcome traditional obstacles.

Service revenue is reported on the income statement under operating revenues, reflecting earnings from core business ...

Ecommerce is evolving rapidly with new technologies, changing consumer behaviors, and market shifts. Explore the top ecommerce trends for 2025 to stay ahead.

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...