The Enugu Electricity Distribution Company (EEDC) has introduced a self-service Robotic application known as “EEDC BOT” to enhance positive customers’ experience. The Head, Corporate Communications of ...

Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Nearly half the traffic on the internet is generated by automated entities called bots, and a large portion of them pose ...

APIs are the backbone of modern digital transformation, but they are also the most exploited attack surface,” said Ameya Talwalkar, CEO of Cequence Security. “We are not just expanding—we are ...

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

The top executive of Allstate Corp. said the company’s 15,000 customer service agents now use artificial intelligence to craft emails to customers about claims, a move that has led to better outcomes ...

For people who hate making mundane phone calls, Google has an AI solution.

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...