The Enugu Electricity Distribution Company (EEDC) has introduced a self-service Robotic application known as “EEDC BOT” to enhance positive customers’ experience. The Head, Corporate Communications of ...

Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

While Nomi's chatbot is not the first to suggest suicide, researchers and critics say that its explicit instructions—and the ...

Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Nearly half the traffic on the internet is generated by automated entities called bots, and a large portion of them pose ...

APIs are the backbone of modern digital transformation, but they are also the most exploited attack surface,” said Ameya Talwalkar, CEO of Cequence Security. “We are not just expanding—we are ...

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

Most large employers play down the likelihood that bots will take our jobs. Then there’s Klarna, a darling of tech investors.