Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Edmunds announced the winners of the 2025 Edmunds Five Star Dealer Awards, highlighting dealerships that provide outstanding service.

Frankfurt am Main, Germany - Ai-gruppe.com operates as a financial solutions provider, ensuring that every interaction with ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...