The repair and maintenance service offered for Chevy trucks at dealerships generates the highest customer satisfaction of all ...

Porsche is the number one ranking brand when it comes to the dealer service experience in the J.D. Power 2025 U.S. Customer ...

20 March 2025 — Tire traction and handling satisfaction declines seven points to 803 (on a 1,000-point scale) from 2024, the biggest year-over-year decline of any factor, according to the J.D. Power ...

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits ...

The gap is largely driven by a shortage of qualified technicians and frontline staff at EV dealership service centers.

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Winner of the ETCIO Awards 2025 for Excellence in Technology Implementation - Customer Experience Transformation, Veolia ...