Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Honda Marine has been awarded the 2024 Customer Satisfaction Index Award for excellence in customer satisfaction for outboard ...

The Robust Design method, also called the Taguchi Method, pioneered by Dr. Genichi Taguchi, greatly improves engineering ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Winnebago Industries announced on Feb. 13 that its marine brands, Barletta Pontoon Boats and Chris-Craft, received 2024 Customer Satisfaction Index (CSI) Awards. They were given by the National Marine ...

Target Corp.'s customer satisfaction results slipped a bit in 2025, according to a new index. But Best Buy Co. Inc. moved up, ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, ...