The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in ...

BCN, a leading managed network and technology solutions provider, today announced the launch of the BCN Cloud Voice Call ...

BCN, a leading managed network and technology solutions provider, is debuting the BCN Cloud Voice Call Center, a centralized, secure platform transforming call center complexity, cost, and security.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

CAMPBELL, Calif., April 02, 2025--8x8, Inc. (NASDAQ: EGHT) announces 8x8 JourneyIQ, giving businesses the ability to track, predict, and optimize every step of the customer journey ...

Advanced Call Center Technologies (ACT), a leading employee-owned provider of business outsourcing and customer care solutions, has been ...

Key features and benefits of 8x8 JourneyIQ include: 360° customer journey intelligence ... not just within the contact center. It also supports API integration, allowing businesses to enrich ...

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22, 2025 ...

TeKnowledge is well-versed in Microsoft AI, which addresses employee productivity. The combination of Microsoft and Genesys ...

"This is a critical step in our journey to leadership and market disruption," said Sprinklr President and CEO, Rory Read. "The focus today is to make Sprinklr Service customers successful with their ...