Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Starbucks recently made headlines by confirming it will cut 30 percent of its menu offerings. On the surface, this might seem ...

Kaltura, the leading AI enterprise video cloud powering live, real-time, and on-demand video experiences, has been recognized by Gartner as a Representative Vendor ...

In the digital age, it can be difficult for brick-and-mortar retailers to compete with the convenience of e-commerce websites ...

The latest trends in software development from the Computer Weekly Application Developer Network. This is a guest post for ...

With AI automation playing an increasing role in GCC operations, Verint aims to prioritise employee upskilling and reskilling ...

We recently published a list of 10 AI News Making Waves on Wall Street. In this article, we are going to take a look at where ...

Shifting from solely physical stores to an omnichannel approach means moving away from a channel-centric strategy and instead ...

18, 2024, to say data could be used to train AI models, and in a “Frequently Asked Questions” hyperlink said opting out “does not affect training that has already taken place.” Premium ...