It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Schaefer’s message's clear. While AI will continue to transform how we serve customers, the human ability to connect, ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank A new FICO survey finds that 88% of bank customer respondents report ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...