It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

In today’s digital age, consumers interact with brands through multiple touchpoints—websites, social media, emails, mobile ...

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key ...

The National Retail Federation event in 2024 was all about artificial intelligence. The same can be said for NRF 2025. Click ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

Asaclean, a global leader in purging compounds and part of Asahi Kasei Plastics North America, announced the launch of its ...