With the increase in AI-related litigation and regulatory action, it is critical for companies to monitor the AI technology ...

While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for businesses, going beyond simple customer service to drive sales and build ...

How AI chatbots can help customers and conversions, spending continues at record highs, Walmart is ‘Wirkin’ luxury goods.

In this crazy-busy corporate climate, finding fresh ways to streamline and cut costs is the holy grail. Picture this: customers walking away beaming with delight, their queries answered swiftly, and ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

As energy consumption rises, the electric utility sector is facing intense pressure to enhance operational efficiency and ...

However, AI is accessible to everyone on their phones, laptops, and Chromebooks. So, you can’t be sure if you’re talking to a ...

Chatbot is a computer program that’s designed to emulate human conversation and converse with human users. Learn more here.

Experts caution against relying on chatbots for sensitive information, particularly for health advice. Surveys show increasing use of AI for guidance, but personal, financial, and medical details ...