1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

With the increase in AI-related litigation and regulatory action, it is critical for companies to monitor the AI technology ...

While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for businesses, going beyond simple customer service to drive sales and build ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

How AI chatbots can help customers and conversions, spending continues at record highs, Walmart is ‘Wirkin’ luxury goods.

In this crazy-busy corporate climate, finding fresh ways to streamline and cut costs is the holy grail. Picture this: customers walking away beaming with delight, their queries answered swiftly, and ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

However, AI is accessible to everyone on their phones, laptops, and Chromebooks. So, you can’t be sure if you’re talking to a ...