1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

With the increase in AI-related litigation and regulatory action, it is critical for companies to monitor the AI technology ...

While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for businesses, going beyond simple customer service to drive sales and build ...

Artificial intelligence (AI) is fast becoming one of the most significant trends shaping the travel and tourism industry, ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.