While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

How AI chatbots can help customers and conversions, spending continues at record highs, Walmart is ‘Wirkin’ luxury goods.

ChatGPT, the massively popular conversational chatbot, was down for a short time before the issue was resolved, according to an OpenAI status update.

Artificial intelligence (AI) is fast becoming one of the most significant trends shaping the travel and tourism industry, ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

The Indiana Secretary of State’s Office is migrating its divisions from legacy systems to the cloud; this supports artificial intelligence implementations such as the recent launch of two new ...

Smarter Gaming Experiences AI-powered algorithms are revolutionising the way online casino games are designed and delivered.

Google has announced another $1 billion investment into Anthropic, bringing its total investment in the AI company to $3 ...

Whether it’s setting clear goals or reassessing old practices, taking a moment to plan the next 12 months can ensure the ...

Results show that CX leaders recognize the transformative power of GenAI, with 71% identifying GenAI as a key driver for improving customer service delivery and 36 ... investment area 38% planned to ...