Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More SAN FRANCISCO (By Joseph Menn, Reuters) – Yahoo Inc last year secretly ...

You want to know something, like a phone number, so what do you do? Call mom? Phone a friend? Look in the phonebo…um, Google it? Search engines are convenient and easy. Sometimes too easy. Recently, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

SAN FRANCISCO (Reuters) - Yahoo Inc last year secretly built a custom software program to search all of its customers' incoming emails for specific information provided by U.S. intelligence officials, ...

Yahoo has denied that it’s currently spying on customer emails on behalf of U.S. intelligence programs, but that doesn’t mean it didn’t do so in the past. On Tuesday, Reuters reported that two former ...

Yahoo Inc. last year secretly built a custom software program to search all its customers’ incoming emails for specific information provided by U.S. intelligence officials, Reuters reported, citing ...

A report on Tuesday claims Yahoo last year cooperated with U.S. government agency requests to create and deploy software that scanned hundreds of millions of customer emails as they arrived at the ...

Yahoo announced Wednesday that hackers stole data from more than one billion customer accounts. In a statement, Yahoo’s Chief Information Security Officer Bob Lord said that “an unauthorized third ...

The Yahoo Search Blog discusses improvements in consumer satisfaction scores for Yahoo Search, according to the most recent Keynote Customer Experience Rankings of search engines. According to Keynote ...

Yahoo secretly built a custom software program to search all of its customers' incoming emails for specific information provided by U.S. intelligence officials, according to people familiar with the ...

Good news for Yahoo: a new survey finds that customers are more satisfied with Yahoo than the other search engines and portals. According to the University of Michigan's American Customer Satisfaction ...