The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Troy Rotarians learned a few things about Pike County’s E911 Call Center this week. E911 Communicator Elizabeth Agrella and ...