The biggest takeaway: When you’re a leader, you have to lead. Last week, Starbucks announced that it was laying off 1,100 ...

Starbucks customer Michael Garcia claimed an employee did not wedge the scalding-hot tea firmly enough into a takeaway tray, leading to him sustaining serious burns.

much smaller businesses that could fit around a single table at Starbucks – can unpack the whole thing and look for takeaways. Let me start with something smart that Niccol did, in that he ...