My internet bill crept up by about $15 a month over the summer. I know I can likely lower it by comparing rates to a competitor company, but I've been pushing off that phone call because I'm exhausted ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
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Four signs you're on the phone with a ROBOT call centre agent - as energy firms fined for using them
Britons are being hit by a tidal wave of 'robo calls' which use technology to mimic the voices of human call centre agents. The Information Commissioner's Office, which enforces data protection rules, ...
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