Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. USPS customer experience can often feel like an oxymoron. If there ...
OPM doesn’t have documented customer experience plans for the Postal Service’s open season, OIG says
The launch of a new health insurance plan overseen by the Office of Personnel Management and serving 1.7 million Postal Service employees, annuitants and eligible dependents is set to begin with its ...
Entrepreneurs and workers at business of all sizes are joining local organizations called Postal Customer Councils (PCCs) that help foster a close working relationship between the United States Postal ...
This week, Paul Bobnak and Toni McQuilken chat about the PCC - the Postal Customer Council system. These groups meet usually monthly at USPS locations nationwide to connect with fellow mailers and ...
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