Optus failed to provide honest and credible communication during last year's "potentially dangerous" phone outage, and should be forced to provide fair compensation in the event of another outage ...

Triple zero availability is the most fundamental service telcos must provide ... Other failings by Optus during the outage were identified in a government-commissioned post-incident review ...

The Singaporean-owned group has been weighing up whether to sell off its streaming business, which holds the broadcast rights ...

Optus customers have now been reconnected but the search for answers to the telco's severe network failure has just begun. The federal government has called a review into the outage of phone and ...

Last week's Optus outage put large swathes of Australian life out of action for nearly 12 hours. In return, the company's Chief Executive has endured an uncomfortable two hours. That's how long ...

Rue has pledged to reset Optus after several troubled years. In an early interview, he said the company should be “doubling down” on providing great customer service. Optus is fighting several ...

“That hasn’t happened in Logan and we’ve got four or five towers that service a huge ... power and that’s down from 48,000 so ...

But, just as important for Optus, if not more, the “ecosystem” is monitoring for early indicators of incident and outage patterns ... a ServiceNow instance. Service design and transformation ...